Modernize Your Communication with Broadband Dynamics Cloud PBX/UCaaS

Transform your communication infrastructure with a fully managed, scalable, and cost-effective Cloud PBX/UCaaS  solution from Broadband Dynamics. No hardware, no capital expense—just seamless cloud-based unified communication with unmatched reliability and redundancy.

DELIVER EXCEPTIONAL CUSTOMER SERVICE WITH BBD CLOUD PBX/UCaaS

BBD Cloud PBX/UCaaS is a fully managed, cloud-based PBX/UCaaS solution designed to replace traditional premise-based phone systems. Say goodbye to expensive hardware, costly maintenance, and IT management overhead. With BBD Cloud PBX/UCaaS, you can streamline your communication across multiple channels—voice, video, messaging, and collaboration tools—within one unified platform.

Whether you’re adding new users, scaling your team across multiple locations, or simply looking for a more reliable and flexible system, BBD Cloud PBX/UCaaS offers the scalability and flexibility needed to meet your evolving business needs, all while eliminating capital costs and complicated maintenance.

Built for Flexibility, Reliability, and Growth

  • Fully Managed Service
    Enjoy peace of mind with BBD’s fully managed service. All configuration, updates, and system changes are handled by our experts, freeing up your IT resources for more strategic initiatives.
  • Easy to Use
    With a user-friendly control panel, you can manage and configure your entire Cloud PBX/UCaaS solution with minimal effort, reducing operational overhead and complexity.
  • Completely SIP-Based
    Enjoy unlimited SIP trunk capabilities, offering greater flexibility and cost-efficiency for voice services, integrated seamlessly with other cloud communication tools.
  • Scalability
    Grow your business without limitations. BBD Cloud PBX/UCaaS is built to scale effortlessly with your needs, allowing you to add users, locations, and features from a single cloud management interface, making it the ideal solution for businesses with a distributed workforce or multiple locations.
  • Cost Savings
    Eliminate the need for on-premise hardware and maintenance. With BBD Cloud PBX/UCaaS, your phone system is fully managed, saving you money on IT costs, reducing the total cost of ownership (TCO), and enhancing operational efficiency.
  • Scalable & Future-Proof
    Your business can grow without limitations. Add users, locations, or features with ease, ensuring your communications scale seamlessly alongside your business needs.
  • Redundancy & Uptime Assurance
    With geo-redundant infrastructure and disaster recovery protocols, BBD Cloud PBX/UCaaS ensures your communication is always available, even in the event of an outage, making it the ideal solution for businesses requiring business continuity.
  • No Capital Expense
    There’s no need for costly upfront equipment purchases. With a subscription-based model, BBD Cloud PBX/UCAAS minimizes capital expenses and allows you to allocate resources to other critical business functions.
  • Quick Deployment
    Deploying Cloud PBX/UCaaS solutions has never been easier. BBD Cloud PBX/UCaaS can be up and running the same day, whether you’re deploying at new locations or upgrading existing systems. Cloud-based deployment means faster implementation and immediate communication capabilities.

fully integrated IOS and Android Mobile application

This PBX system provides mobile applications for both iOS and Android devices, allowing users to access the full range of PBX features while on the go. Features such as call forwarding, voicemail, and push notifications for incoming calls and messages are all supported, ensuring that users remain connected regardless of their location.

A Comprehensive Suite of Features to Empower Your Business

BBD Cloud PBX/UCaaS provides a complete set of PBX/UCaaS features designed to enhance productivity, improve customer experience, and streamline omnichannel communication across your organization. Some of the key features include:

  • Unlimited IVRs (Interactive Voice Response)
    Create custom IVR systems that route calls efficiently and intuitively to the right department or information, improving the customer experience and reducing wait times.
  • Call Queuing (ACD – Automatic Call Distribution)
    Organize and prioritize calls automatically to ensure efficient call handling, reducing wait times and improving service levels.
  • Conference Bridge
    Create dedicated conference bridges, complete with unique access numbers and PIN codes, for seamless collaboration across teams.
  • Ring Groups
    Group multiple extensions together to ring simultaneously, ensuring fast response times and better team coordination.
  • Company Directory
    Empower your employees and customers to easily find and connect with the right person across your organization. Say goodbye to time wasted searching for contact information.
  • Find Me / Follow Me Calling
    Redirect calls to another number based on time of day or number of rings, ensuring you never miss an important call.
  • Call Flow Control
    Easily redirect calls to voicemail, custom IVRs, or other destinations with a simple toggle of a button—ideal for call routing automation.
  • Voicemail to Email
    Receive voicemail messages directly in your email inbox, and listen to them via your computer speakers, integrating voicemail management with your other communication tools.
  • Music On Hold
    Offer professional and branded hold music with customizations based on departmental queues or business needs.
  • Soft-Phone Support
    Use softphones on your computer or smartphone, enhancing mobility and flexibility for remote teams or those on the go.
  • Automatic Backup
    Daily automatic backups ensure your business communications are protected and easily recoverable in the event of a system failure.
  • WebRTC Phones
    WebRTC phones allow for browser-based calling using WebRTC technology, eliminating the need for additional software or plugins. This feature supports both audio and video communication, ensuring secure, low-latency calls. It is cross-platform compatible, working across multiple browsers such as Chrome, Firefox, and Edge. 
  • Support for Dozens of Physical IP Phones
    Supports a wide variety of physical IP phones from multiple manufacturers, making it highly flexible and compatible with many device types. Setup is simplified with plug-and-play capabilities and auto-provisioning, allowing devices to be quickly configured. Additionally, users can customize settings for different devices, adjusting configurations such as SIP, codecs, and other preferences. 
  • eFax via Email or GUI
    With eFax capabilities, users can send and receive faxes through both email and a web-based GUI interface. Incoming faxes are converted into PDF or image formats for easy access, and users are notified by email upon receiving a fax. Faxed documents can be forwarded or stored digitally, offering a more modern, efficient solution for fax communication that integrates with existing email workflows.  

Learn more about how Broadband Dynamics Cloud UCaaS can help your business today. 

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Administration Portal

Efficiently managing your BBD Cloud PBX/UCaaS has never been easier. Our intuitive PBX/UCaaS Admin Panel provides all the tools you need to manage and monitor your phone system effortlessly. Whether you’re an small business or a large enterprise, our user-friendly interface and comprehensive features allow you to configure, control, and optimize your PBX/UCaaS system to suit your business needs. Simplify your administrative tasks, optimize call flow, and ensure the best possible experience for both your team and your customers. 

Unlimited Extensions for Seamless Scalability

With our intuitive cloud-based control panel, adding and managing unlimited extensions is simple and efficient. Administrators can easily configure and manage users without the need for technical expertise, making the process seamless and hassle-free.

A standout feature of our platform is WebRTC call testing, which allows administrators to initiate calls from any extension for testing purposes. This enables quick troubleshooting and issue resolution, ensuring your BBD Cloud PBX/UCaaS runs smoothly at all times.

Navigating the control panel is effortless, giving you full control over all aspects of your extensions. Whether you’re setting up call forwarding, configuring voicemail settings, or adjusting custom preferences, everything is easily accessible. Our platform provides the flexibility and scalability to grow alongside your business, adapting to your evolving needs.

INTEGRATED Call DETAIL Records Reports

BBD Cloud PBX/UCaaS offers detailed call reporting, call detail records (CDRs), and real-time call analytics, empowering you to monitor performance, track usage, and optimize your communication strategy.

The intuitive interface allows you to view comprehensive records of each call, including timestamps, durations, call status, and the specific extensions involved. These insights help businesses better understand system usage and refine their communication flow.

In addition to detailed call data, the CDR report provides easy access to call recordings. Supervisors and administrators can quickly listen to recorded calls, making it easier to review customer interactions, ensure quality control, and resolve disputes. The system securely stores recordings for quick retrieval, ensuring compliance with data retention policies.

Two-Way or Bulk SMS

This feature provides the ability to send and receive SMS messages directly from the system. Users can engage in two-way messaging for efficient communication with clients or customers. Additionally, the system supports bulk SMS, which is ideal for sending marketing messages, alerts, or important notifications to large groups of recipients.

ROBUST, CUSTOMIZABLE REPORTING AND DASHBOARDS (BBD INSIGHTS)

The BBD Insights platform offers robust and customizable reporting and dashboards for in-depth analysis of call data, usage, and overall system performance. The system features real-time analytics to monitor key performance indicators such as call queue statuses, agent performance, and system health. Customizable dashboards allow users to track specific metrics and KPIs that are critical to their business needs. Reports can be exported for further analysis, and the system includes alerts and notifications for any abnormal activity or performance issues.

Learn more about BBD Insights customizable reporting and dashboards 

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Additional Features to Enhance Your PBX/UCAAS System

BBD Cloud PBX/UCaaS offers additional features that support your organization’s growth and communication needs:

  • Call Event Logging
  • Call History / Call Detail Records
  • Call Recording
  • Call Screening
  • Call Transfer
  • Call Waiting
  • Caller Blacklisting
  • Caller ID Support
  • Do Not Disturb
  • Speed Dials
  • Three-Way Calling
  • Voicemail

READY TO TRANSFORM YOUR COMMUNICATION?

Take your business communication to the next level with BBD Cloud PBX/UCaaS solution that helps you stay connected and efficient. Whether you’re a small team or a growing enterprise, our scalable cloud-based solution is designed to meet your needs. Schedule a demo and start using BBD Cloud PBX/UCaaS Today!

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