Seamless Omnichannel Engagement with Broadband Dynamics CCaaS

Transform your customer experience with our fully integrated, cloud-based contact center solution—supporting Voice, Email, Chat, Social Media, and SMS.

DELIVER EXCEPTIONAL CUSTOMER SERVICE WITH BBD CLOUD CCAAS

Broadband Dynamics’ Cloud Contact Center as a Service (CCaaS) offers businesses a seamless and integrated platform for customer engagement across multiple channels—Voice, Email, Chat, Social Media, and SMS. This solution empowers your team to respond quickly, work efficiently, and scale operations seamlessly in a dynamic market.

Key features & CAPABILITIES

  • Blended Solutions
    Dynamically shift agents between channels (Voice, Chat, Email, Social Media) to ensure optimal service levels and resource allocation.
  • Outbound Solutions
    Optimize outbound campaigns with options like Predictive, Auto, Progressive, Preview, and Enhanced Manual dialing to improve efficiency and help companies comply with regulations like the TCPA.
  • Inbound Solutions
    Efficiently manage inbound calls including customer service, technical support, and help desk inquiries with Interactive Voice Response (IVR) systems, automated self-service, and skills based routing for the most qualified agents.  AI solutions are also available to further enhance the customer experience.
  • Cloud-Based Flexibility
    Enjoy the benefits of a fully cloud-based solution with automatic upgrades and fast implementation, reducing infrastructure costs and IT management.
  • Agent Efficiency & Productivity
    Enable agents to manage multiple channels simultaneously without switching systems.
  • Campaign Management
    Plan, organize, and execute outbound campaigns with detailed insights into performance and strategies for optimization.
  • Real-Time Analytics & Reporting
    Access real-time insights into agent performance, campaign results, customer satisfaction, and service levels via customizable dashboards and historical data reports.
  • Compliance & Call Recording
    Help ensure compliance with industry regulations, such as the TCPA, with options such as built-in DNC management, and PCI compliance with options such as call recording features, as well as quality assurance features.

Schedule a demo a demo and learn more about BBDC CCaaS solution.

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additional key features 

  • Wall Dashboards
  • Lead Management
  • DID Management
  • Multi-language Support
  • Easy to Configure Call Routing
  • Time Conditions-Based Routing
  • Automatic Missed Call / Abandoned Call Dialing
  • System Integrations

READY TO ENHANCE YOUR COMMUNICATION?

Schedule a demo and discover how Broadband Dynamics Cloud CCaaS solution can help your business.

schedule a demo today